This Privacy Policy provides information about the processing of your personal data in relation to the services we offer.

The data controller is the limited liability company "SIA Sage-Green", registered address: Eglaines iela 4, Ozolnieki, Ozolnieku pagasts, Jelgavas novads, LV-3018, Latvia, registration number: 40203615805 (hereinafter referred to as "we", "us", "our").

Contact Information
For all matters related to personal data processing, you can contact us in the following ways:

• By email: info@sage-green.eu

• By phone: +371 28373427

• By mail: Eglaines iela 4, Ozolnieki, Ozolnieku pagasts, Jelgavas novads, LV-3018, Latvia

Below is information about the purposes and legal bases for processing personal data.

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Sale and Delivery of Goods

(Legal basis for data processing – consent, legitimate interests)
Personal data is processed to ensure the functioning of the online store, as well as for the sale and delivery of goods to buyers.

Additional data may be processed if you have created a registered profile in our online store. This allows us to store information about your previous purchases.

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Reminder About an Incomplete Purchase in the Online Store

(Legal basis for data processing – legitimate interests)
We may send you a support email within 72 hours of you starting but not completing a purchase. The purpose is to check if you experienced technical difficulties and to cancel the item reservation if necessary.

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Loyalty Program

(Legal basis for data processing – consent)
By joining our loyalty program, you consent to the processing of your data necessary for providing additional discounts, bonuses, and the opportunity to win gifts.
To become a member, you must review the program's terms and complete a registration form.
Detailed information on data processing within the loyalty program can be found in the section "Loyalty Program".

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Receiving Newsletters via Email

(Legal basis for data processing – consent)
By subscribing to receive news and special offers, you consent to the processing of your email address and/or phone number, which is required for us to send you updates.
You can unsubscribe at any time by going to your profile section "Newsletter Settings" and clicking "Unsubscribe from newsletter".

Please note that under Section 9, Part 2 of the Information Society Services Law, we may send commercial communications without prior consent if your email was obtained in the context of a transaction.

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Communication with Us

(Legal basis for data processing – legitimate interests)
When you contact us with questions, we process your name, email address, phone number, and any voluntarily provided information.
We may retain this data for up to 2 months from the moment of receipt for potential future communication.

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Data Retention Period

The retention period of your personal data depends on the purpose and legal basis of the processing and is determined by:

• The data retention period defined by Latvian and EU legislation;

• The time required to realize and protect our or others' legitimate interests, including the protection of our legal rights;

• The time required to complete a purchase or delivery and to retain purchase history;

• The duration of your provided consent.

If you are a registered user, your purchase history may be retained for up to 5 years to ensure your access to past purchase information.

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Sharing Personal Data with Third Parties

Personal data is shared only with trusted third parties and only to the extent necessary. Data may be shared with third parties for the following purposes:

• To support our core business operations, including IT system maintenance;

• For service provision, including delivery service providers (Omniva and DPD), banks, and payment processors (Stripe and Maksekeskus AS);

• For marketing activities, including marketing agencies and newsletter tools (Facebook Pixel, TikTok Pixel, etc.);

• To comply with legal obligations or requests from law enforcement authorities;

• To ensure or defend our legitimate interests, which may include sharing personal data with law enforcement or legal advisors.

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Location of Data Processing

Your personal data may be transferred outside the EU/EEA when processed via cookies, for payment administration, or for marketing purposes.
Data transfers outside the EU/EEA are carried out in accordance with data protection regulations and include measures such as concluding EU standard contractual clauses with service providers.

You can read more about the cookies we use here: Terms and Conditions

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Your Responsibilities

You are responsible for the accuracy of the data you provide during registration, as well as for actions performed with your user account on the www.sage-green.lv online store. This includes any consequences arising from providing false information, such as an incorrect delivery address or phone number.

It is your responsibility to notify us immediately if your registration data has been compromised or accessed by a third party.

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Your Rights

You have the right to:

• Receive information about the data we process;

• Request correction of your personal data;

• Withdraw previously given consent;

• Object to data processing;

• Request data deletion (right to be forgotten);

• Request restriction of data processing;

• Request data portability.

If you believe that we process your data in violation of applicable data protection laws, you have the right to lodge a complaint with the supervisory authority in Latvia – the Data State Inspectorate (www.dvi.gov.lv).

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SIA "Sage-Green" reserves the right to amend this Privacy Policy at any time.
If you have any additional questions, please contact us at: info@sage-green.eu.